Rhode Island Rental Guest Policies
View our rental guest policies for your upcoming stay at one of our Rhode Island vacation rentals. If you cannot find the information you are looking for in these popular policy details, please contact us online or give us a call at 401-364-3388.
DEPOSIT AND FINAL PAYMENT
Your deposit is due within 7 days of booking your reservation. When we receive your deposit, it is posted to our computer, deposited into our rental trust account and a reservation confirmation is emailed to you within 24 hours. The final payment is due May 1st. If you reserve six or less weeks in advance or after May 1st, one full, final payment will payable when the reservation is made. A personal check is acceptable as a form of payment for reservations made more than six weeks of your reservation. Less than six weeks, a bank checks, certified check, money order or cash is acceptable.
HOUSEKEEPING
Departure housekeeping is required and itemized on the deposit request.
Leave the unit ready for housekeeping personnel. This requires that you: replace the spreads as you found them on arrival; wash the dishes and cookware; empty dishwasher; leave all furnishings in place, including porch and patio; clean grill; remove all trash; and make sure all windows and doors are closed and locked.
Do not damage the unit or its contents during your stay.
Do not bring pets.
Check out on time.
All our units are Non-Smoking.
ADDITIONAL CHARGES
Your reservation deposit will include a $125 reservation/administrative fee to cover guest services and administrative costs. The deposit request will also include the housekeeping charge for your unit. This cost varies by unit size.
“WHERE DO WE CHECK IN?”
At the Compass Office where you booked your reservation.
Charlestown office: 4009 Old Post Road, Charlestown, RI 401-552-7856
Westerly office: 241 Post Road, Westerly, RI 401-552-7864
Wakefield office: 235 Main Street, So. Kingstown, RI 401-552-7844
Watch Hill office: 124 Bay St., Watch Hill, RI 401-552-7848
OFFICE HOURS (may vary by office)
Generally, our office hours are 9am-5pm, Monday through Saturday. Sundays and Holidays, 10am -4pm. If you will be late arriving, please call the office where you booked your reservation to make arrangements to pick up your keys. We have 24 hour voice mail service which is monitored to handle your needs.
CHECK IN TIME
Check-in is at 2 or 3pm depending on the office where you booked your reservation. We must have time to clean the units before your arrival.
CHECK OUT TIME
10am or earlier on the date of departure depending on the office where you booked your reservation. Please exercise courtesy to the arriving guest by adhering to the check-out time. You have to vacate the unit, leave it locked, and return keys and beach passes to our office.
RENTAL PRICES ARE THE WEEKLY RATE
Yes. No advance reservations will be made for less than one week in season (June, July and August). Shorter rentals however, can be arranged on some properties on a last-minute basis by calling our office on the Tuesday before the weekend you plan to come to the beach. Three nights minimum. Nightly rates are based on one-seventh of the weekly rate.
FURNISHINGS AND CLEANING
Every property is equipped with basic housekeeping items such as pillows, blankets, furniture, kitchen appliances, pots and pans, dishes, glasses, silverware and lawn or deck furniture. The condition of the property varies depending upon the age and care by the individual owner. Each rental unit is privately owned and reflects the owner’s personal tastes. Property reserved sight unseen is represented by Agent as realistically as possible with regards to space, physical conditions and comparisons. We will be unable to make substitutions or refunds upon arrival. Each tenant is expected to use the property as if it were their own and to leave it undamaged. Specific cleaning requirements are as follows: SEE HOUSEKEEPING.
RESERVATION CHANGES
A reservation change is treated like a new reservation, requiring a separate advance payment. Your payment on the original reservation will be refunded only if the property is re-rented, and the new payment is received. We strongly recommend that you are sure of your plans before you make any payments, because the payments are at risk if your plans change. Travel insurance can help reduce some, but not all, of your risk.
CANCELLATIONS
In case of cancellation, there is no refund, unless the same unit is re-rented, confirmed and paid in full, for the same number of days as your original reservation. If we re-rent the unit at the same rate your balance less any difference in rental rate, less the $125 reservation fee and 15% commission fee, will be returned to you. Cancellations and transfers must be confirmed in writing or email.
TRAVEL INSURANCE
Guests bear the risk of mandatory evacuations. Travel Insurance is your only protection for lost rents. Travel Insurance charges are automatically added to your initial deposit payment. If you do not want to buy this coverage, you may delete the charge by indicating “Decline” and signing the Deposit Request Form that must be returned with your deposit. This amount will be credited to your final payment. Some, not all, other cancellation situations are covered by the insurance also. We strongly recommend it simply for the mandatory evacuation coverage. If you have any questions whatsoever about cancellation insurance, before purchasing or after purchasing, you should call the company directly 866-999-4018 Generali Travel Insurance.
To view more information regarding Generali Travel Insurance, click here.
HOUSEPARTIES
These are quiet family neighborhoods and beaches. If you reserve a unit for a house party and we discover it when you check in, you will be asked to vacate the unit. Your payments will not be refunded. If we discover a house party in a home, the house party is forced to leave with no refund of rent.. If you have any questions whatsoever about whether your group may be considered a house party, ask your reservationist for a clear understanding. Failure to do so could result in great disappointment during your vacation and loss of deposit and rent.
PETS
Pets of any kind are not allowed in or on any of our properties. No exceptions will be made unless noted as a “dog friendly” property. If you will be vacationing at one of our dog friendly properties, a $100- $200 additional charge as well as a $500 refundable security deposit will be added to your reservation. Any dog damage including additional cleaning or pest extermination will result in additional charges. Please note local leash laws are in effect and enforced. You are required to clean up after your dog.
WHAT TO BRING
Linens and towels are not provided with most rental units. Please check with your rental agent. You still need to bring your own beach towels.
Vacation House Linen & Towel Rental can assist you with your linen rentals..
We suggest bringing paper towels, toilet tissue, kitchen trash bags, dish detergent, bar soap, shampoo, laundry detergent, hair dryers, food wrap, seasonings, cleaning supplies, board games, books, sun screen and tanning lotion, medicine, boogie boards, beach chairs, beach umbrella and portable grill (if your rental doesn’t have a grill).
MAXIMUM OCCUPANCY
Occupancy is strictly limited to maximum listed. Children and babies are counted.
APPLIANCES
In case of mechanical failure please call the office where you booked your reservation. Please be sure to check plugs and breakers/fuses before reporting an appliance for repair. No appliances or air conditioners are guaranteed. There will be no refunds on their failure. We try to keep them in good working condition and we repair any failure as soon as possible, taking into consideration service personnel work load, parts availability and nature of work, but we give no refunds for breakdowns. Guest agrees its’ agents may enter premises for the purpose of making necessary repairs and/or maintenance, or other necessary purposes.
UPON ARRIVAL
Please inspect your unit and notify us immediately of any problems or issues. Every effort will be made to ensure that your unit is clean and undamaged before your arrival. Please notify us immediately of any items that need attention to ensure these problems are taken care of immediately and that you will not be held responsible.
LOCKOUTS AND LOST KEYS
If you are locked out call the office for assistance. Guests are responsible for lost keys and a $10 key charge may be incurred.
NEARBY CONSTRUCTION
We cannot make rate adjustments or offer rebates due to nearby construction, road repair, etc.
GRILLING
Grilling is prohibited on decks unless otherwise noted or directly under porches. Some owners provide grills for the guests’ convenience. Please be sure you clean the grill and dump the ashes before you leave so the next guest finds it ready for use. If you run out of propane refill the tank and turn in your receipt at time of check out and you will be reimbursed. Be considerate of the next guests arriving.
NEAREST HOSPITALS
The nearest hospitals are:
Westerly Hospital
25 Wells St, Westerly, RI 02891
(401) 596-6000
South County Hospital
100 Kenyon Avenue, Wakefield, RI 02879
(401) 782-8000
EMERGENCY SERVICES
A list of emergency numbers that includes those for the fire department, police and rescue squad should be in your check-in packet.
WEBSITE ERRORS
Although every effort has been made for accuracy, Compass Vacation Rentals is not responsible for errors in the website and all descriptions and rates are subject to correction without notice.
PROBLEM RESOLUTION
If you should discover that your unit has not been cleaned or has damages, please report it to us immediately and we will make all efforts to resolve the problem. Check-out time is NOT the time to inform us about problems. We cannot issue refunds for mechanical breakdowns.